MSRPSInteractive Phone System
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Live Assistance
We are available by phone from 8:30 a.m. until 4:30 p.m. For live questions and assistance, use our main lines. For department-specific communication, see our phone directory.
Interactive Phone System
If you have a touch-tone phone, you can use the interactive features of our phone system to access your account information, schedule an appointment, or hear current news on your pension plan. We've listed the main options below.
- 0: Staff Assistance
- Speak to a live representative.
- 1: Hot Topics
- Listen to a recorded message with the latest news and information from the Agency.
- 2: Retirees and beneficiaries receiving a monthly payment
- Retrieve account information, verify your current mailing address and request forms.
- 3: Current or vested members
- Retrieve account information, check beneficiary information on file and request forms.
- 4: Appointments
- Schedule a counseling session at our Baltimore office or the regional location nearest you.
- 5: Survivor Benefits
- Report the death of a member or retiree.