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Interactive Phone System

Call Us

Live Assistance

We are available by phone from 8:30 a.m. until 4:30 p.m. For live questions and assistance, use our main lines. For department-specific communication, see our phone directory.

Interactive Phone System

If you have a touch-tone phone, you can use the interactive features of our phone system to access your account information, schedule an appointment, or hear current news on your pension plan. We've listed the main options below.

0: Staff Assistance
Speak to a live representative.
1: Hot Topics
Listen to a recorded message with the latest news and information from the Agency.
2: Retirees and beneficiaries receiving a monthly payment
Retrieve account information, verify your current mailing address and request forms.
3: Current or vested members
Retrieve account information, check beneficiary information on file and request forms.
4: Appointments
Schedule a counseling session at our Baltimore office or the regional location nearest you.
5: Survivor Benefits
Report the death of a member or retiree.