Surveys

Help us to improve our customer service

A woman sits at a table looking thoughtfully at a laptop, with one hand on her chin. A plant and light curtains are visible in the background.

Member Services Phone Survey

If you recently spoke on the telephone with one of our Retirement Benefits Specialists, please complete this survey and let us know how we did.

New Retiree Survey

This survey is for new retirees who communicated with one of our Retirement Benefits Specialists.

Counseling Survey

If you recently met in person or via Microsoft Teams with one of our Retirement Benefits Specialists, please complete this survey and let us know how we did.

Estimate of Retirement Allowance Survey

This survey is for members who received a benefit estimate after submitting an Application for an Estimate of Service Retirement Allowance (Form 9, Form 10 or Form 97).

Purchase of Previous Service Survey

This survey is for members who received information from us after submitting a Request to Purchase Previous Service (Form 26).