Contact
Contact
Schedule an appointment online
Ways to Contact Us
Member Services and General Information
Phone
Our main line is an interactive phone system. Use it for general communications.
- Toll-free: 1-800-492-5909
- Local: 410-625-5555
- TDD/TTY: 410-625-5535
Retirement Benefits Specialists are employees of the Maryland State Retirement Agency committed to assisting you in understanding your retirement benefits via phones, one-on-one counseling, correspondence and seminars. Specialists are able to help you understand your benefits and option selections for all retirement and pension systems, types of retirement and survivor benefits.
For division-specific communication, see our phone directory.
Fax
- Member Services: 410-468-1707
- Disability Applicants: 410-468-1659
Address
Maryland State Retirement Agency
120 East Baltimore Street
Baltimore, MD 21202
Directions, maps, and parking information…
Website Problems
Report broken pages, technical or accessibility issues, or feedback about the website to our Webmaster.
Phone Directory by Division
Below is a table of phone numbers for our main divisions. For general questions and assistance, please use our main contact channels.
Agency phone numbers by division
Public records requests
Maryland’s Public Information Act (“PIA”) gives the public the right to access government records without unnecessary cost and delay.
The PIA applies to all three branches of Maryland state government as well as local government entities. The PIA is found in the General Provisions Article (“GP”), §§ 4-101 through 4-601, Annotated Code of Maryland.
It is similar to the federal Freedom of Information Act which applies to federal executive branch agencies and independent federal regulatory agencies.
Interactive Phone System
Call Us
Live Assistance
We are available by phone from 8:30 a.m. until 4:30 p.m. For live questions and assistance, use our main lines. For department-specific communication, see our phone directory.
Interactive Phone System
If you have a touch-tone phone, you can use the interactive features of our phone system to access your account information, schedule an appointment, or hear current news on your pension plan.
Directions and Parking
Directions to the Agency
We’re on the 14th floor of the Sun Trust building at 120 East Baltimore Street, which is at the corner of Baltimore and Calvert.
When you enter the lobby, please sign in at the attendant’s desk and you’ll be directed to our offices. If you’d like to speak with a specialist, our 14th floor receptionist will assist you.
Maps
Public Transit
The Metro subway’s Charles Center stop is a few meters from our building. The Light Rail stops at University Center/Baltimore street, just a few blocks west.
Driving
Coming from the north
- Take I-83 S toward Baltimore
- Turn right on Fayette St. via Exit 1
- Turn left onto St. Paul St.
- Turn left onto E. Baltimore St.
- Sun Trust building is at the corner of E. Baltimore and Calvert Streets
Coming from the south
- Take I-95 N toward Baltimore
- Take I-395 N via Exit 53 toward downtown
- Follow signs to I-395 Downtown Inner Harbor
- Turn right on Conway St.
- Go left at Light St. (sign indicates Calvert St. as well)
- Sun Trust building is at the corner of Calvert and E. Baltimore Streets
Coming from the Eastern Shore
- Take US-50 W to I-97 N (Exit 13 B)
- Take I-97 N to I-695 W Baltimore Beltway (Exit 17 A)
- Merge onto I-295 N (Exit 7 B) toward Baltimore
- Turn right onto W. Pratt St.
- Turn left onto S. Charles St.
- Turn right on E. Baltimore St.
- Sun Trust building is at the corner of E. Baltimore and Calvert Streets
Coming from the west
- Take I-70 toward Baltimore
- Merge onto I-695 S/Baltimore Beltway via Exit 91 A toward I-95 S Glen Burnie
- Take I-95 N via Exit 11 A toward Baltimore
- Take I-395 N via Exit 53 toward downtown
- Follow signs to I-395 Downtown Inner Harbor
- Turn right on Conway St.
- Go left at Light St. (sign indicates Calvert St. as well)
- Sun Trust building is at the corner of Calvert and E. Baltimore Streets
Parking
Parking at your own expense is available in the Sun Trust Building. There are also numerous other garages in the area.
Sun Trust Garage
Hourly rates for the garage are as follows.
| Time | Rate |
|---|---|
| Up to 90 minutes | $16 |
| More than 90 minutes up to 24 hours | $24 |
The entrance to the garage is on Calvert Street. To get to the lobby from the garage, enter the garage elevator and choose floor #1.