Contact
Contact
Schedule an appointment online
Ways to Contact Us
Member Services and General Information
Phone
Our main line is an interactive phone system. Use it for general communications.
| Member Services | mySRPS Registration Hot Line | |
|---|---|---|
| Toll Free | 1-800-492-5909 | 1-844-314-4766 |
| Local | 410-625-5555 | 443-743-1232 |
| TDD/TTY | 410-625-5535 | 410-625-5535 |
Retirement Benefits Specialists are employees of the Maryland State Retirement Agency committed to assisting you in understanding your retirement benefits via phones, one-on-one counseling, correspondence and seminars. Specialists are able to help you understand your benefits and option selections for all retirement and pension systems, types of retirement and survivor benefits.
For division-specific communication, see our phone directory.
Fax
- Member Services: 410-468-1707
- Disability Applicants: 410-468-1659
Address
Maryland State Retirement Agency
120 East Baltimore Street
Baltimore, MD 21202
Directions, maps, and parking information…
mySRPS Problems
Report problems with the mySRPS (pension plan participant secure web site) to the mySRPS Registration Hotline phone number (above), or via email to our mySRPS support team.
Website Problems
Report broken pages, technical or accessibility issues, or feedback about the website to our Webmaster.
Phone Directory by Division
Below is a table of phone numbers for our main divisions. For general questions and assistance, please use our main contact channels.
Agency phone numbers by division
Public records requests
Maryland’s Public Information Act (“PIA”) gives the public the right to access government records without unnecessary cost and delay.
The PIA applies to all three branches of Maryland state government as well as local government entities. The PIA is found in the General Provisions Article (“GP”), §§ 4-101 through 4-601, Annotated Code of Maryland.
It is similar to the federal Freedom of Information Act which applies to federal executive branch agencies and independent federal regulatory agencies.
Interactive Phone System
Call Us
Live Assistance
We are available by phone from 8:30 a.m. until 4:30 p.m. For live questions and assistance, use our main lines. For department-specific communication, see our phone directory.
Interactive Phone System
If you have a touch-tone phone, you can use the interactive features of our phone system to access your account information, schedule an appointment, or hear current news on your pension plan.
Directions and Parking
Directions to the Agency
We’re on the 14th floor of the Sun Trust building at 120 East Baltimore Street, which is at the corner of Baltimore and Calvert.
When you enter the lobby, please sign in at the attendant’s desk and you’ll be directed to our offices. If you’d like to speak with a specialist, our 14th floor receptionist will assist you.